Shipping Policy

Thank you for shopping at HookRugby. We aim to provide a smooth and reliable delivery experience for every customer.

This Shipping Policy explains how we process, ship, and deliver orders placed through https://www.hookrugby.com.

1. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Order processing includes order verification, product preparation, packaging, and shipment arrangements. Processing time is separate from shipping transit time.

Processing may take longer during holidays, promotional periods, or periods of unusually high order volume.

If there is a significant issue affecting the processing of your order, we will make reasonable efforts to contact you using the contact information provided at checkout.

2. Shipping Destinations

HookRugby aims to serve customers in multiple countries and regions, subject to available shipping services and applicable restrictions.

Available destinations and shipping methods are displayed at checkout based on your shipping address and our current shipping settings.

Shipping availability may change due to carrier limitations, customs requirements, local regulations, or circumstances beyond our control.

If we cannot ship an order to your destination, we will contact you regarding the available options.

3. Shipping Rates

Shipping charges depend on factors such as the destination, the shipping method, the order details, and the delivery service available.

The shipping options and applicable charges will be displayed at checkout before you complete your purchase.

Any free shipping offer, minimum purchase requirement, or promotional shipping rate will apply only when the relevant conditions are met and the offer is available for your destination.

Please review your shipping selection and the final order total before placing your order.

4. Estimated Delivery Times

Delivery time consists of order processing time and the carrier's transit time.

Estimated delivery times may vary depending on the destination, shipping service, customs clearance, local delivery conditions, and other factors.

Any delivery estimate shown at checkout or communicated to you is an estimate rather than a guarantee, unless expressly stated otherwise or required by applicable law.

International shipments may take longer than expected due to customs inspections, transportation disruptions, weather conditions, public holidays, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist you if your shipment experiences a significant delay.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation by email.

Once your order has been dispatched and tracking information is available, we will send you a shipping confirmation or tracking details using the contact information provided at checkout.

Tracking information may take some time to become active after the carrier receives the shipment.

You can use the tracking link provided in your shipping notification to check the latest available delivery updates.

If you have not received tracking information within the expected processing period, please contact us at hookrugby@163.com.

6. Shipping Address and Delivery Details

Please make sure your shipping address, postal code, email address, and telephone number are accurate when placing your order.

If you need to correct your shipping information, contact us as soon as possible at hookrugby@163.com and include your order number.

We will try to make the requested change before the order is dispatched, but changes cannot be guaranteed once processing or shipment has begun.

If an order is delayed, returned, or cannot be delivered because of incorrect or incomplete address information supplied by the customer, additional shipping charges or other costs may apply where permitted by law.