At HookRugby, we aim to make your shopping experience simple, convenient, and secure. This page explains the payment methods available when purchasing rugby jerseys and sportswear from https://www.hookrugby.com.
1. Accepted Payment Methods
The payment methods available for your order will be displayed at checkout, based on your location, the payment providers enabled on our store, and other applicable conditions.
Depending on availability, payment options may include:
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Credit and Debit Cards: Such as Visa, Mastercard, and American Express.
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Digital Wallets: Such as PayPal, Apple Pay, Google Pay, or Shop Pay.
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Other Payment Methods: Additional local or alternative payment options may be available in selected countries or regions.
Not all payment methods are available to every customer. Please refer to the options displayed at checkout to confirm which methods you can use for your order.
2. Payment Currency
Prices may be displayed in a currency supported by our store settings.
The currency charged at checkout depends on the payment options available, your location, and our payment provider configuration.
If your payment method uses a different currency from the one in which your order is charged, your bank or payment provider may apply currency conversion rates or additional fees. These fees are determined by your bank or payment provider and are not controlled by HookRugby.
Please review the final order total and currency before completing your purchase.
3. When Will I Be Charged?
Payment is generally collected or authorised when you complete checkout, depending on the payment method and our payment settings.
Your order may not be processed until payment has been successfully confirmed.
If your payment is declined or cannot be completed, please check your payment details, available funds, and any verification requests from your bank or payment provider before trying again.
4. Payment Security
We use Shopify's checkout and the payment processing services configured for our store to facilitate online transactions.
Payment information is handled through the applicable checkout and payment provider systems. We do not ask you to send your full payment card details or security code by email.
For your protection, please ensure that you are checking out through our official website:
Never share your payment password, one-time verification code, or other confidential payment credentials with anyone claiming to represent HookRugby.
5. Payment Issues and Failed Transactions
If you experience a payment error, please:
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Confirm that your billing information is correct.
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Check with your bank or payment provider to ensure that the transaction has not been blocked.
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Check whether your order confirmation email has arrived before attempting to pay again.
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Contact us if the problem continues.
If you see a pending charge after a failed transaction, it may be a temporary authorisation placed by your bank or payment provider. The release time depends on the provider's procedures.
If you believe you have been charged incorre